Shipping & Returns
We try to get your order to you as quickly and efficiently as possible, while keeping our shipping fees at a minimum. Israel subsidizes international shipping rates, and we pass on the savings to our customers around the world.
Shipping in the coronavirus era: With Israel in the COVID exit phase and the US headed in that direction, much of our shipping is now back to normal. However, in various countries (e.g. Canada) shipping remains slower than pre-coronavirus norms.
» Order Fulfillment - We normally process and dispatch orders within 3-5 business days.
» Customs - Your order may be taken in by your country's customs bureau for an inspection. This is rare in the U.S., but fairly common in many other countries. Inspections typically take 1-3 days. Unless you are shipping to a U.S. address, we recommend you check your country's customs regulations regarding religious articles.
» Deadline - If you have a specific deadline or target date (e.g. bar mitzvah, wedding), please note this during checkout so that we can make every effort to get your order to you on time.
For detailed info, find your country below:
I'm shipping to the US click here>>
I'm shipping to Canada click here>>
I'm shipping to the United Kingdom click here>>
I'm shipping to Germany click here>>
I'm shipping to Australia click here>>
I'm shipping to a European country click here>>
I'm shipping to a country not list above click here>>
For specific questions regarding shipping, order fulfillment time or tracking assistance, contact firstname.lastname@example.org.
The vast majority of our customers are very pleased with the products they receive, but we want all of our customers to be satisfied. If you decide to return a product to us, you will receive a full refund applied to your credit card or PayPal account (except for the shipping cost).
We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your e-mail address or any other information to anyone.
If you pay by credit card, at no point will any human being have access to your credit card information. The entire transaction is processed automatically on a secure server.